Terms of Service
Last Updated: January 2025
Look, nobody likes reading legal docs. But if you're working with us on gaming licenses, you need to know how this works. Here's the deal in plain English.
What You're Agreeing To
When you engage Universal Gaming License for consulting services, you're entering a professional relationship. We provide expertise on gaming compliance and licensing - you provide accurate information and timely responses. Simple as that.
We're consultants, not miracle workers. If you hide material facts or miss deadlines with regulators, that's on you. Our job is guiding you through the process, not fixing what you break.
Service Scope and Limitations
Here's what we do:
- Licensing strategy and jurisdiction selection
- Application preparation and regulatory liaison
- Compliance framework development
- Ongoing regulatory guidance
Here's what we don't do: practice law (hire a gaming attorney), guarantee approval (regulators make final calls), or process applications on your behalf (you're the applicant).
Your Responsibilities
You need to provide complete, accurate information. If your beneficial ownership structure changes mid-process, tell us immediately. If you have a compliance issue in another jurisdiction, we need to know before the regulator finds out.
Regulatory bodies do cross-jurisdictional checks. What happens in Malta doesn't stay in Malta.
Fees and Payment Terms
Our fees are outlined in your engagement letter. Regulatory fees (application costs, annual fees, background checks) are separate and paid directly to authorities.
Payment terms: Net 30 for monthly retainers. Project work requires 50% upfront, balance on completion. If you're late on payment, we pause work until accounts are current.
Confidentiality
Everything you share stays confidential. Period. We don't discuss your application status, business plans, or compliance issues with anyone - except when legally required by regulators.
Same goes for you: don't misrepresent our relationship or use our name in marketing without written approval.
Termination
Either party can terminate with 30 days written notice. If you terminate mid-application, you're responsible for fees incurred to date plus reasonable wind-down costs.
We reserve the right to terminate immediately if you provide false information, engage in illegal activities, or become subject to regulatory sanctions.
Limitation of Liability
Real talk: gaming licensing involves regulatory discretion. We can't guarantee outcomes. Our liability is limited to fees paid for the specific service where an issue occurred.
We're not liable for regulatory delays, application denials based on your history, or losses from business decisions you make.
Dispute Resolution
If something goes sideways, let's talk it through first. If that doesn't work, disputes go to binding arbitration under AAA Commercial Rules.
Changes to Terms
We update these terms occasionally. Material changes require 30 days notice. Continuing to use our services after changes means you accept them.
Contact
Questions about these terms? Email us at [email protected]. For service-specific questions, contact your assigned consultant directly.
These terms are governed by Delaware law. Because that's where most gaming companies incorporate anyway.